Help & support—subscriptions

For all matters related to subscriptions—including access issues, billing questions, renewals or account updates—please contact: [email protected]

We aim to respond to all queries within 24–48 hours.

Include as much detail as possible (e.g. email used for subscription, screenshots if relevant) to help us resolve the issue quickly.

Common issues

1. I have paid but cannot access articles
   Ensure you are logged in with the same email used during purchase. If the issue persists, contact us with your payment confirmation.
2.  
3. Subscription not reflecting after payment
   Some payment providers may take a short time to process transactions. If access is not granted within a reasonable window, email us with transaction details.
4.  
5. Changing your email or account details
   Send us your current details along with the requested changes, and we will update your account securely.
6.  
7. Renewals and cancellations
   For subscription changes, including renewals or cancellations, please email us directly. We do not process such requests automatically to avoid errors.
8.  
9. Payment & billing

If your payment was made internationally, minor differences may arise due to exchange rates or bank charges. For any discrepancies, include your transaction receipt when contacting us so we can investigate promptly.

Still need help?

If your issue does not fall into the categories above, write to us at either: [email protected] or [email protected]

We will ensure your query reaches the right team.